BEAM Academy
Refunds and Cancellations
Last updated: 13 September 2026
Please let us know at least one week (7 days) before a lesson if you need a refund or account credit. A combined maximum of two lesson refunds or credits applies per student per term, subject to the exceptions below.
Notice and requests
Email admin@beamacademy.info or call 0491 791 447. Include the student's name, the lesson date, and whether you are requesting a refund or account credit. We must receive your request at least 7 days before the scheduled lesson starts.
The limit is two lessons in total per student per term, across all enrolled subjects. A refund and a credit are not separate allowances, and the same lesson cannot receive both.
Valid reasons and emergencies
If a valid reason or an unexpected emergency prevents you from giving a week's notice, contact us as soon as reasonably possible. Explain the circumstances so we can consider an exception to the notice requirement. Please share only the information needed to explain your request; we may ask for reasonable supporting information where appropriate.
An approved exception to the notice requirement still counts towards the two-lesson limit for that term. Your Australian Consumer Law rights are separate and are not subject to that limit.
Late cancellations and missed lessons
Requests made with less than 7 days' notice are not eligible for a discretionary refund or credit unless we accept a valid reason or emergency. Missing a lesson does not automatically create an entitlement to a make-up lesson. Contact us to discuss any available arrangements.
If BEAM cancels a lesson
If BEAM cancels a paid lesson, we will arrange a suitable replacement with you or refund the amount paid for the undelivered lesson. You may agree to an account credit instead. These remedies do not count towards your two-lesson limit and do not require advance notice from you.
Processing refunds and credits
We will confirm the outcome and amount in writing. Any refund or credit is based on the amount actually paid for the affected lesson, including applicable discounts. Approved refunds are returned through the original payment method where possible, unless we agree otherwise with you. Account credits are recorded against the student's account. We will confirm the expected processing time when your request is approved.
Changing or ending enrolment
Contact us before changing subjects or ending enrolment so we can confirm your remaining lessons and account balance in writing. The two-lesson allowance above covers individual lesson cancellation requests; it does not establish a separate term-withdrawal fee or override terms agreed with you when enrolling. This policy does not retrospectively change an existing booking agreement.
Your consumer rights
Our services come with rights and guarantees under the Australian Consumer Law that cannot be excluded. If a service fails to meet those guarantees, you may be entitled to a remedy such as having the problem fixed, cancellation and a refund, or compensation, depending on the circumstances. The 7-day notice requirement and two-lesson cap do not apply to remedies required by law. We will not require you to accept credit where you are entitled to a refund.
BEAM Academy HSC Pty Ltd · ABN 19 693 809 013