Refund Policy
Last updated: 4 June 2026
Our approach: We try to handle changes fairly while keeping class planning workable for students, tutors, and families.
Diagnostic and Trial Lessons
Diagnostic or trial lessons are free unless we have clearly agreed otherwise with you before the lesson. If you do not continue after a free diagnostic or trial, there is no trial fee to refund.
Refund Eligibility
| Situation | Refund or Credit |
|---|---|
| Withdrawal with 2+ weeks' written notice | Unused prepaid fees after the notice period may be refunded or credited |
| Withdrawal with 1-2 weeks' written notice | Partial refund or credit may be available for unused lessons |
| Withdrawal with less than 1 week's notice | Refunds are not usually available |
| BEAM Academy cancels a class | Make-up lesson, credit, or refund for that lesson |
| Student absence with 24+ hours' notice | Make-up lesson or credit, subject to availability and the per-term cap below |
| Student absence with less than 24 hours' notice | Make-up lessons and refunds are not usually available |
Per-Term Refund Cap
For student-requested missed lessons, schedule changes, or withdrawals, refunds or credits are capped at the value of two regular lessons per student per term. Additional missed lessons in the same term are not usually refundable, though we may still consider a make-up lesson where there is availability.
This cap does not apply where BEAM Academy cancels a class, or where a refund is required by Australian Consumer Law.
How to Request a Refund
To request a refund or discuss your situation:
- Email admin@beamacademy.info with your name, student name, program, and lesson details
- Or call us at 0491 791 447
Approved refunds are usually processed within 5-7 business days and returned to the original payment method where possible.
Make-Up Lessons
Make-up lessons are subject to tutor and class availability. They should usually be used within the same term and cannot be transferred to another student without BEAM Academy approval.
Service Concerns
If you are unhappy with a lesson or program, please contact us as soon as possible. We will review the concern and may offer a replacement lesson, credit, partial refund, or other practical resolution at our discretion.
Exceptional Circumstances
For illness, family emergencies, relocation, or other exceptional circumstances, contact us directly. We will consider each case individually.
Changes to This Policy
We may update this Refund Policy from time to time by publishing the revised version on this page.
Need Help?
If you have questions about refunds or need to discuss your situation, please contact us at:
Email: admin@beamacademy.info
Phone: 0491 791 447